Privacy Policy

1. Purpose of Policy and Information About Eureka Park

Eureka Park Pty Ltd (referred to in this document as "Eureka Park", "we", "our", or "us") is committed to upholding values of honesty and integrity in our interactions with customers, including the collection, storage, and use of personal information. This policy outlines Eureka Park’s approach to handling personal information responsibly. Please read this policy carefully to understand how we collect, use, and process information relating to individuals ("personal information"), as well as your rights and choices regarding our use of your personal information.

This policy and all personal information collected and managed by Eureka Park are subject to the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles contained in Schedule 1 of the Privacy Act, as amended from time to time.

If you provide us with personal and/or sensitive information about a third party (e.g., other visitors attending Eureka Park with you), you are responsible for informing the individual about this policy and obtaining their consent for their personal and/or sensitive information to be provided to Eureka Park for the purposes outlined in this policy or as otherwise stated at the time of collection.

2. What Personal Information Do We Collect?

We collect various types of personal information, including:

• Contact Details: Name, address, phone number, and email address.

• Transaction Details: Booking history and payment information (processed securely and not retained).

• Technical Data: IP addresses, browser type, cookies, and usage data.

• Survey Responses: Feedback from surveys on your experience.

• Social Media: Publicly shared photos and posts referring to Eureka Park.

• Visitor Information: Name, email address, phone number, company name, and time and date of arrival if you visit our offices.

We may also collect sensitive information (as defined in the Privacy Act) about you. We will only collect your sensitive information with your consent and where it is reasonably necessary for one or more of our services.

3. When Do We Collect Your Personal Information?

Eureka Park collects personal and/or sensitive information through various interactions, including:

• Visiting our venue.

• Browsing our website.

• Engaging with our social media profiles.

• Subscribing to our databases.

• Downloading our mobile apps.

• Contacting us with a query or issue.

• Completing a survey.

• Carrying out transactions through our site.

• Visiting our offices.

Eureka Park does not generally verify or seek additional personal information unless it is reasonably necessary or required by law.

4. How Do We Use Personal Information?

We use personal information for purposes including:

• Ensuring content from our site is presented effectively.

• Preventing fraudulent activity or identity theft.

• Providing requested products or services.

• Fulfilling contractual obligations.

• Allowing participation in interactive features.

• Notifying users of changes to our services.

• Processing employment applications.

• Managing customer/business relationships.

5. What Legal Basis Do We Have for Processing Your Personal Information?

By submitting your information and/or using our website or social media platforms, you consent to our use and disclosure of your personal information as described in this policy. Our legal bases for processing include:

• Consent: You have given consent for us to process your personal information.

• Contractual Necessity: Processing is necessary for fulfilling a contract or transaction.

• Legal Obligation: Processing is necessary for compliance with legal obligations.

• Legitimate Interests: Processing is necessary for our legitimate business interests.

6. Who Do We Share Your Personal Information With?

We may disclose personal information to:

• Contractors, agents, and suppliers providing services on our behalf.

• Commercial partners with whom we share information arrangements.

• Payment processors, fraud detection agencies, and credit reporting bodies.

• Legal and accounting professionals.

• IT service providers.

• Law enforcement bodies.

• Third-party sponsors of promotions.

• Purchasers of all or part of Eureka Park’s business.

• Other parties as required by law.

We take reasonable steps to ensure third parties comply with Australian privacy laws.

7. How Do We Secure Personal Information?

Eureka Park implements electronic and physical security measures, including:

• Secured networks accessible only by authorized personnel.

• SSL encryption for payment transactions.

• Industry-standard encryption for sensitive information.

• Secure storage of physical documents.

• PCI Compliance for Eftpos terminals.

• Regular security testing of our IT systems.

While we strive to protect your data, no transmission over the Internet is completely secure. Users should keep their login details private.

8. How Long Do We Keep Your Personal Information?

We retain personal information as necessary for specific purposes. If there is no interaction (e.g., purchase, email, newsletter sign-up) within one year, records are archived and deleted after three years unless required for legal or regulatory reasons. When no longer needed, data is securely deleted or stored.

9. Your Rights in Relation to Personal Information

You have the right to:

• Request a copy of your personal information.

• Request corrections to inaccurate information.

• Opt out of receiving communications.

If your data is incorrect, we will modify it as soon as practicable. Reasonable access requests will be processed within 30 days, and any necessary fees for fulfilling such requests will be communicated beforehand.

10. Use of Automated Decision-Making and Profiling

We do not use automated decision-making. However, we may use profiling to tailor marketing materials based on customer preferences.

11. Use of Cookies and Other Technologies

We use cookies to enhance website usability and user experience. You may adjust browser settings to refuse cookies, but this may affect website functionality.

12. Linking to Other Websites/Third-Party Content

Our website may contain links to third-party websites. We are not responsible for the privacy policies of these sites and encourage users to review them before submitting personal information.

13. Complaints and How to Contact Us

If you have enquiries or wish to make a complaint regarding privacy matters, please contact us. We will investigate and respond as soon as practicable. If dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

For further information regarding this policy, please contact us through our designated channels:

Email: info@eurekaparkroblox.com